Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Once dispatched, transit time typically ranges from 7 to 14 days depending on your location and the size of the piece.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee on select large furniture items. This service includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and condition. Please note that return shipping fees may apply unless the item arrived damaged.
Are your fabrics pet-friendly and easy to clean?
Many of our sofas and chairs feature performance fabrics specifically designed to be stain-resistant and durable, making them ideal for households with pets and children.
Do CHITA LIVING products come with a warranty?
Yes, we provide a limited 1-year warranty on all furniture products covering manufacturing defects in materials and workmanship under normal household use.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary fabric swatches for our upholstered collections to help you ensure the color and texture perfectly match your home's aesthetic.