Returns & Exchanges
At CHITA LIVING, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Item
Carefully disassemble and repackage the furniture in its original packaging to ensure it remains protected during transit.
Schedule a Pickup
Once your return is authorized, we will provide a prepaid shipping label or coordinate a specialized carrier pickup for larger furniture pieces.
Receive Your Refund
After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing